At the Vancouver Aquarium, we strive to deliver exceptional service to every one of our million yearly visitors. Each year visitors have the opportunity to recognize staff and volunteers who go above and beyond through the Vancouver Tourism Award Program.
On Friday, October 24, 20 of our award nominees were joined by nearly 1,000 other tourism colleagues at the annual Vancouver Tourism Award Gala Breakfast. It was an extra special morning as the Aquarium ranked second out of the 15 top employers in the city for receiving the most nominations in 2014.
“I was extremely proud to be sitting at the Tourism Awards this morning with several of our nominees being recognized and celebrated for providing outstanding visitor experience. This has really been a landmark year with the opening of our new building and all the new aspects of operations to make sure that all runs smoothly. Sixty staff and volunteers were nominated this year, a fantastic number, but I know that for every one submitted there were many, many more that also could and probably should have been nominated,” said Clint Wright, Vancouver Aquarium general manager.
Here are a few nominations from this past year:
“Darren went above and beyond in assisting us with exploring Stanley Park. He provided more guidance and information than expected. He spent over 20 minutes of his time with us. Initially he was just walking past the admissions plaza when he was stopped. Darren is wonderful!”
“We visited the Aquarium yesterday to take part in the sea lion experience. We had a great time visiting the Aquarium and we were even more impressed by the experience. Everything was perfect, from the greeting to the training! The team was sensitive, informative and fun to be with. The trainer was fantastic and shared with us so much more than we expected. We learned a lot, and my son will definitely have enough information to create his school project. We are so grateful to the Aquarium, and we will be back to do more in the future.”
“Meghan was overly helpful when I was looking for additional information on the killer whale adoption kit. She was able to further assist with issuing additional adoption papers in a timely manner when the wrong name was given for the adoption. Although this was done days before Christmas, everything was received in time.”
Thank you to our staff and volunteers who continually go above and beyond for our guests day after day. Do you know a tourism staff or volunteer who has gone above and beyond recently? You can nominate them for a Vancouver Tourism Award online.